Frequently Asked Questions
How long is the order processing time?
Once you've placed your order, our team gets to work swiftly to ensure your items are processed and dispatched within 1-2 business days. After payment confirmation, you can expect your order to be swiftly prepared for shipment. We understand the anticipation of receiving your purchase, and we're committed to making sure it reaches you promptly and efficiently. Thank you for choosing Esmi®, where your satisfaction is our priority.
Return, Refund & Cancellation policy
Please be advised that while we do not accept returns or exchanges for items purchased, we do support claims for transit damage. In the event that your shipment arrives damaged, we kindly ask that you provide us with an uncut opening video to facilitate your refund claim. To initiate the refund claim process or for any further assistance, please connect with us via WhatsApp chat at 7827007957. Our dedicated team is ready to assist you and ensure that any issues are promptly addressed. Your satisfaction and trust are important to us, and we are committed to providing the support you need. In the rare event that we need to cancel your order due to unforeseen circumstances or product unavailability, we will notify you as soon as possible and issue a refund.
What kinds of payment methods do you accept?
At Esmi®, we strive to make your shopping experience as convenient as possible. That's why we accept various modes of payment, including Paytm, PhonePe, Google Pay, and all major payment methods. Simply use the provided payment number - 7827007957 - to complete your transaction securely and hassle-free. Thank you for choosing Esmi® for your toy and gift needs. We appreciate your support!
Whom to contact in case of specific requirements?
For any inquiries or assistance, don't hesitate to reach out to our dedicated Customer Support team or our founder Mr. Mahesh Nagpal. Simply give us a call or send a WhatsApp message to 7827007957, and we'll be happy to help you with any questions you may have regarding our products, orders, or any other concerns. Your satisfaction is our priority, and we're here to ensure your shopping experience with Esmi® is smooth and enjoyable.
Privacy Policy
At EsmiKart.in, we value your privacy. Here's a brief overview of how we handle your information: We may collect personal information like your name and contact details when you voluntarily provide it to us. We use the information to provide and improve our services, communicate with you, and enhance your experience on our website. We don't sell your information to third parties. We may share it with trusted service providers to assist us in running our website or as required by law. We take reasonable measures to protect your information from unauthorized access or disclosure. We're not responsible for the privacy practices of third-party websites linked on our site. Please review their privacy policies. We may update our Privacy Policy from time to time. Check this page for any changes.